Auto Ship Terms and Conditions
any problems arise with the shipping address or payment method associated with
your subscription order, we will notify you via e-mail or phone using the
information associated with your subscription asking that you resolve the
problem to reactivate your subscription. Your subscription will be placed on
hold and no additional orders will be processed or shipped until the problem
has been resolved.
any AutoShip item is not available on the day it is scheduled to be shipped, we
will notify you of the delay and will attempt to fulfill the order each day.
any AutoShip item is no longer available, we will notify you and automatically
suspend your subscription for that item. No additional orders associated with
that subscription will be placed.
we are not able to send any item of your order because of a problem with your
account, including failed or denied credit cards, we will notify you via e-mail
or phone using the e-mail address or phone number associated with your
subscription. In such case, your AutoShip subscription will be automatically
suspended and no additional AutoShip orders will be processed or shipped until
the problem has been corrected.
total cost charged to your credit card for each AutoShip order will be the cost
of the item on the day the order is processed less the AutoShip discount, plus
any applicable sales tax. Please note that once an order has shipped, it is
considered the property of the customer.
subscription and any related AutoShip discount(s) will remain in effect until
you cancel your subscription by email or call Customer Service at
1-800-959-0708. If you want to cancel, you will need to do so 10 days prior to
your next AutoShip processing date. If you cancel after 10 days prior to your
AutoShip processing date you will be billed and responsible for product
shipped. Your cancellation will then go into effect and you will no longer be
charged for AutoShip Products.